Shipping policy

Last updated: November 4, 2026

Maison Arlen is an online watch store operated by BVQ DIGITAL LLC. This policy explains where we ship, how long orders take, what shipping costs, and how we help with delivery issues.

1. Shipping Destinations

We ship worldwide. The countries we currently deliver to are the ones available for selection at checkout, and the list may change over time. The delivery times in Section 3 apply to every destination we serve.

If an address accepted at checkout cannot be served, we will contact you promptly. We will not substitute another destination or add a shipping charge without your agreement. If we cannot fulfill the order, we will cancel it and refund the full amount paid.

2. Shipping Charges

Standard shipping is free on every order, with no minimum order value. Where an expedited option is offered, its price is shown at checkout before you pay.

We do not add undisclosed handling fees or delivery surcharges after purchase.

3. Processing and Delivery Times

Order processing: 3–5 business days.
Delivery after dispatch: 10–12 business days, worldwide.
Total estimated time: 13–17 business days from the day your order enters processing.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders received after 2:00 p.m. U.S. Eastern Time, on weekends or on holidays enter processing the next business day.

These are estimates, not guaranteed delivery dates. Remote areas and customs inspections can occasionally add time. If a material delay affects your order, we will tell you what we know and what your options are.

4. Where Orders Ship From

Orders are prepared and dispatched through our international fulfillment network. Depending on the watch and its availability, shipments may originate from facilities in China or other countries outside your own.

Maison Arlen remains your point of contact for every order and honors the commitments made in our policies. Our business correspondence address is not a dispatch warehouse, pickup point or return address.

Orders are normally sent in one package. If an order is split, we will send tracking for each package and will not charge extra shipping.

5. Import Duties, Customs and Taxes

Maison Arlen covers import duties, import taxes and customs clearance charges for orders shipped through our designated delivery service. You will not be asked to pay these charges on delivery.

Any sales tax or VAT that we are required to collect is calculated and displayed at checkout before payment.

If a carrier or customs office asks you for an import-related payment, contact contact@maisonarlen.com before paying whenever possible, with your order number and a copy of the request. If you have already paid a charge that this policy assigns to us, send us the receipt and we will reimburse the amount covered by this policy.

6. Order Tracking

Every dispatched order includes tracking. We send the shipping confirmation and tracking link to the email address used for the order; please check your spam folder if you do not see it.

Tracking may take a few days to show activity after dispatch, and there may be gaps between scans while the parcel travels internationally. If tracking has stopped updating and your estimated delivery window has passed, contact us.

7. Shipment Delays

If we cannot dispatch your order within the stated processing period, we will notify you, give you the revised dispatch date if known, and offer you the choice to accept the delay or cancel for a full refund. Where the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule or similar laws in your country apply, we follow them.

8. Lost or Undelivered Packages

If your package appears lost or has not arrived after the estimated delivery window, contact contact@maisonarlen.com with your order number. We will investigate with the carrier. If the package is confirmed lost or cannot be delivered, we will send a replacement with your agreement or issue a full refund, including any shipping paid. You do not need to file a carrier claim yourself.

9. Tracking Shows Delivered, but the Package Is Missing

Check the delivery address on your order confirmation, nearby delivery spots, neighbors and building reception. If the package is still missing, contact us promptly. A "delivered" scan alone does not close your claim; we will review the delivery evidence with the carrier and resolve it according to the evidence and your legal rights.

10. Address Changes and Incorrect Addresses

Please review your address before placing the order. To change it, email contact@maisonarlen.com as soon as possible with your order number and the corrected address. We will update it if the order has not been handed to the carrier.

If an error by Maison Arlen causes a delivery problem, we cover the corrective shipping. If an address supplied by the customer causes a failed delivery, we will explain the options, and any reshipping cost will be agreed with you before it is charged.

11. Damaged, Missing or Incorrect Items

If your watch arrives damaged, incomplete or incorrect, contact contact@maisonarlen.com with your order number and photographs where possible. We cover any return shipping needed, as described in our Return, Refund and Warranty Policy.

12. Returns and Warranty

Returns are accepted within 45 calendar days after delivery, with free return shipping, and every watch carries a 2-Year Limited Warranty. Both are described in our Return, Refund and Warranty Policy. Do not send a watch to the address on the shipping label or to our business address without written return instructions.

13. Changes to This Policy

We may update this policy for future purchases. The shipping conditions shown when you placed your order continue to apply to that order.

14. Contact Us

Maison Arlen
Operated by BVQ DIGITAL LLC
Email: contact@maisonarlen.com
Business correspondence address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States

This address is not a dispatch warehouse, pickup point or return address.